Please notify us via email naomi@mountaingirlsoap.com within 24 hours if you wish to cancel your order.

If you are unsatisfied with your purchase, please contact us within 5 days of receiving products. Due to the nature of natural skincare products, returns are only accepted for unused products in original, unopened packaging within 5 days of receiving products. If approved, you may return your products for a full refund minus all shipping. We do not credit or refund charges for shipping. Please note that you will need to pay shipping related to returning items. Returned items must be unused and received in original unopened packaging to qualify for a refund.

If you are not happy with your order, but your products do not meet the above conditions to qualify for a refund, please reach out to us anyway. We want to ensure your satisfaction.

We stand behind our quality; defective product may be returned/exchanged/replaced at our expense within 10 days of delivery. If your item is defective or damaged, send us an email at naomi@mountaingirlsoap.com, we'll make arrangements for the return, exchange or replacement. We only replace items if they are defective or damaged. 

Order errors must be brought to the attention of Mountain Girl Soap® within 5 business days of receipt of shipment. Email naomi@mountaingirlsoap.com and we will work with you to correct our error.

We are a small, passionate company. The best way to reach us is by email: naomi@mountaingirlsoap.com and someone will get back to you within 48 business hours.

We accept Visa, Mastercard, American Express, Discover, and PayPal.

California Sales Tax of 7.25% will be added to all orders shipped to California addresses. 

We make every effort to ship items within three business days. We will contact you if there is a delay in your shipment. We offer to ship via USPS and UPS. Shipping charges are based on the size and shipping weight of your order. Mountain Girl Soap® is not responsible for lost or stolen packages once they have been marked "Delivered" by the carrier.

Free US standard shipping is available for all orders over $99, exclusive of sales tax and shipping.

Mountain Girl Soap® has the right to change the terms of this Agreement as necessary. We reserve the right to terminate a transaction for any reason, at any time. Prices, styles, and designs are subject to change without notice.

Additional Terms, including our Privacy Policy and Terms of Service, are located in their entirety on our check out page.

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